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Terms and Conditions of Use


Your use of this website means that you fully accept the following terms and conditions of use. Please review these terms and conditions and if you do not completely agree with them, please do not use this website.

Terms and conditions are subject to change without notice, and all changes are effective immediately upon posting.

Copyright and Trademarks
This website, and all materials contained herein, is copyrighted by Shaw Propane unless indicated otherwise. These materials may not be copied or reproduced in any form without the written consent of an authorized member of Shaw Propane.

Links to External Websites
Shaw Propane reserves the right to link to external websites. However, Shaw Propane does not accept responsibility for the content contained or represented in said websites. Shaw Propane does not endorse or approve of any content in external websites, nor do they guarantee accuracy, completeness, or validity of information represented therein. Use of any information from an external website is at the user's risk, and at their discretion.

Jurisdiction
Shaw Propane controls and manages this website from the State of New York, in the United States of America, and it is compliant with all relevant state and federal laws. If this site is used from an alternate location other than New York, USA, the user is responsible for compliance with all applicable local and federal laws. By using this website, you assume sole responsibility for your actions and their potential repercussions under the jurisdiction of laws in which you are located.

Disclaimer
Shaw Propane offers no warranty, express or implied, with respect to the accuracy or completeness of the information provided herein, including but not limited to implied warranties of merchantability or fitness for a particular use or purpose. Shaw Propane shall not be responsible for any direct, indirect, incidental or consequential damages, damages from loss of use or profits, or cost of procurement of substitute goods or services, in contract, tort or otherwise arising out of goods or in connection with the information contained herein.

Limitation of Liability
In no event shall Shaw Propane be liable for any damages that result from the use of, or the inability to use, this website or the materials contained herein. The service areas represented on the website are subject to change and do not bind Shaw Propane to provide service to these areas.

Indemnification
Users agree that they will indemnify Shaw Propane for any claims, liabilities, damages, and expenses arising from any breach of these terms.

Online Transactions

Paying your bill
Your payment must be posted by the due date noted on your bill. Please allow up to 3 days for processing of your payment. If you need to make an immediate payment or to avoid interruption of future service or deliveries, please contact customer service. Do not use Online Bill Pay for past due accounts.

Account Information
As a customer you will be notified when your statements are available or if a payment cannot be processed. You also have the ability to select if you would like to be notified when there is payment confirmation or when a recurring payment instruction is about to expire. It is important to insure that if any of your contact or account information changes, you notify our office so that we may reflect those changes on your account.

Late Fees
If your payment is not received by the due date, applicable late fees may apply.

Questions about your Bill
For detail of rates, charges, conditions and description of services, feel free to contact customer service.

Suspension or Unavailability of Online Bill Pay
Shaw Propane reserves the right to cancel access to this service if there is reason to believe that the account is being unlawfully accessed or payments are being processed using fraudulent information. Shaw Propane reserves the right to modify or withdraw Shaw Propane Online Bill Pay service and is not responsible for any service unavailability.

Cancelation Policy
The customer retains the right to cancel an upcoming delivery up to 24 hours prior to the scheduled delivery date. In order to do so, the customer must call the delivery department and speak to a representative, who will then place a stop on the delivery for that specific account.

Refund Policy
Due to the industry in which we operate, and the nature of our business, there are NO Refunds. Once the customer has agreed upon delivery or work to be done, there are to be no refunds.

Privacy Policy
Shaw Propane is committed to the privacy of visitors to its website. The following statements detail the privacy policy Shaw Propane has created for website users:

Any information submitted to Shaw Propane through their website is considered confidential. This information will not be sold, exchanged or otherwise shared with any outside parties, except for the express purpose of completing a user-requested transaction or service. The Shaw Propane website does not retain any of your credit card information at all.

Your e-mail address, if you provide one, will never be distributed to any third party without your express permission and consent. Shaw Propane reserves the right to issue information, specials, coupons or other correspondence to submitted e-mails; however, a user may request to be removed from said e-mail lists at any time.

Information submitted through our website for the express purpose of using a credit card to make a payment online, or submitting other sensitive data is protected by a 128-bit security certificate.

Shaw Propane reserves the right to change their privacy policy without notice. These changes are effective immediately upon posting.

Last Updated:
These Terms and Conditions of Use were last updated on November 20, 2014.

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